Telemedicine can be tricky though.
In human medicine, the patient can talk to their doctor to tell them about the symptoms they are experiencing. Our pets obviously can’t do this. So we rely heavily on physical exams and testing to help us reach our decisions on treatment recommendations.
For many of the problems our patients’ experience, the doctor needs to lay hands on the pet to help determine where and how severe the problem is. Still, there are instances where telemedicine has its place.
If a patient is scheduled for a virtual visit and it becomes clear we need the patient to come in for additional testing or treatment, the cost of the virtual visit is applied toward the in-house physical examination.
We reserve the right to decline the use of telemedicine in any case where we believe it will cause a substandard treatment for our patients. Owners must accept that using telemedicine will limit our abilities to give complete information, diagnosis and treatment options.